053 The Etiquette of Replying to E-mail


(Office ambience)

C:Amy, 我找了你一整天。

A:What is it?

C:我有个关于电子邮件的问题。每次我回信,都是点击Relpy, 保留原来的内容,然后把我的答复加上去。

A:That's not unusual.


A:She no doubt would have preferred that you take the time to paraphrase her message in the body of your reply.


A:To paraphrase means to rephrase or restate what someone else has said or written.


A:In that case, instead of hitting "Reply" and responding, "Yes, I am available;" you should write, "Yes, I am available to meet on Wednesday at 11 AM to discuss the new product."


A:Yes. By restating her message, you have confirmed that you will be at the meeting on the right day at the right time.


A:Yes, In that case you can delete the original at the bottom of your response. I have to go now. Do you want to continue this discussion at another time?





A:She is definitely right. It is very confusing to receive a message from someone who changed the subject in the e-mail and not in the subject line.


A:If I send you a message about a project we are working on and I use "Project A Summary" as the subject line, you have a clear expectation about what information is contained in the e-mail.


A:Right. Now let's say that I need to send you a message about our next team meeting. If I use your reply to me - which you recall has the subject line, "Project Summary"; you expect to read more about the project.


A:Better yet, if you are sending e-mail on a new topic, start a new message with a new subject header.